Customer Testimonials
Just purchased a new Mazda 3 and it was by far the most pleasant car buying experience we've ever had! Thanks to Alan, Andrew and Sonny!
No no no no no no no I don’t like being forced to write a review and will not. I should be able to skip this.
It was mostly easy and possible. It was great to work with Oscar Gonzales and his team
Dealer was very responsive to email inquiry and set up an appointment for a test drive the next morning. Pricing expectations were met and drove the new truck home.
Great service from start to finish highly recommend you will not be disappointed in any way
JIm Stevenson is the man. Only reason I do business with Chapman. Whee ever he go's I will follow.
Chapman Ford dealership was amazing from top to bottom, really! My sales rep Hank and team were extremely knowledgeable, professional and so pleasant to deal with. Not only do I highly recommend this place but would also suggest a visit to anyone to browse and feel the difference between this dealership and many others. Old fashion values are still a thing, especially at this dealership!
Fantastic! Dave in service is amazing! Have been here many times! Never disappointed at all
They are simply the best I have ever dealt with. You get great friendly service and support for all aspects of your purchase
Very professional honest respectful dealership. I was impressed with every aspect of my interaction at this dealership. I will never go anywhere else. They are above and beyond the rest.
Exceptional Sales, service and communications, Service went out of their way to check any and all problems we were having, Ray McDonald and the great mechanics stepped in and investigated and followed up on their findings communicated with us and management at Chapmen Ford and resolved our issues Thank you and the great mechanic that worked on our Explorer and Ford Motor Co It goes to show Chapmen Ford and Ford Motor Co still have it! MY 8th Vehicle and 20 years of dealing with them. Thank you
Chapman Ford was completely professional and thorough throughout this whole process. Tahz was so knowledgeable and felt like her really listened to what I wanted. Which is so important in a world of pushy salesmen. I highly recommend Chapman when looking for your next car.
Happy with service. Repair was covered under warranty. No issues at all. Will come back if needed.
I had a great experience in the purchase of a new Aviator. My salesperson, Joe Chapman was great. He was professional and knowledgeable about everything that the car had available and took the time to show me how everything worked. There was no pressure and he accommodated my schedule with each visit. I could not have been happier. Thank you Joe!
I just purchased a 2026 Expedition. My salesperson, Ericka Gomez was awesome. She knew everything about this truck including all the safety details, entertainment details, warranty details, & financing details. My entire experience was a pleasure. Working with her and Carlos made the purchasing experience simple. Her expertise with customer communication was awesome. I would definitely recommend her to anyone in the market for a new vehicle!!
Very pleasant salesman and women. No pressure sales. Honest on state of the used vehicle. No surprises found after presale inspection completed. Worked with us on getting it registered in another state. Would highly recommend
Our salesman, Tahz Goddard, walked us through the entire process from test drive through trade in, insurance, everything. It's the fourth vehicle we have bought through Chapman. We are extremely satisfied with this dealership.
Visited this dealership after going to other place and sites for months decided to drop in after being disappointed at other places
Sales person Joseph Chapman showed up as we entered the compound and immediately took us to the used vehicle lot showed us a 2019 F150 and was impressed by the condition of the vehicle my wife fell in love with it so we decided to purchase told Joseph I needed 1 day to put things in motion I don’t know if he believed me but Monday we back and closed on the deal paid cash was satisfied with everything ... Read More DealerRater - Jan 13, 2026
Subject: Heartfelt Thanks for an Amazing Experience!
Dear Chapman Ford Sales Inc,
I just wanted to take a moment to express my sincere gratitude for the incredible experience I had while purchasing my new 2026 Lincoln Corsair. From the moment I walked through your doors, I felt welcomed and valued.
A special shoutout to Rayna Holman—her attention to detail and exceptional service made the entire process not only enjoyable but truly memorable. It’s evident that she is passionate about what she does, and her support made all the difference.
I am absolutely loving my new vehicle! The Corsair is ... Read More DealerRater - Jan 8, 2026
AJ was very helpful in communicated the entire process to me throughout the whole time. A+ service from AJ.
i have been dealing with chapman for years and i always find a good deal and plus they work o my vehicles also
Our salesman Joe Chapman was extremely helpful and a pleasure to deal with. I one recommend them to anyone in the market for a new car.
This is the third car I’ve purchased from Chapman Ford of EHT! Two new cars and one with only 6,000 miles! All Mustang GT’s The care and attention to making the deal right and affordable is top priority with the Sales team at Chapman Ford of EHT! I would highly recommend this dealership to others for their automotive needs!
Chapmen Ford was willing to work hard for me. I will tell others to go to them if they are buying new or used vehicles.
I went to Chapman Ford to look for a new car. I had the pleasure of meeting Erica Gomez. She was extremely polite and very helpful getting me into the car i wanted. The entire Sales team was incredible. I had such a great experience at Chapman Ford. Definitely a repeat customer and will be telling my friends and family about Chapman Ford . Thank you again Erica Gomez you did an incredible job.. 👍
Salesperson Jimmy was knowledgeable and helpful. Staff was professional and courteous. Overall a good experience.
I took my senior parents to test drive a car with hopes that they would find a vehicle to meet their specific needs and experienced something I would not have expected - a stress free - low pressure buying experience. Kyree was extremely patient - helped my parents explore even more options than they had anticipated and expertly found a car that checked all their boxes. At no time did he rush them and answered all their questions , sometimes multiple times with care and concern. And they are now proud owners of a Chapman Ford. I would highly recommend his ... Read More DealerRater - May 30, 2025
My experience at Chapman of Egg Harbor was great! Jimmy helped answer all my questions, allowed me time to think and check out other trucks. Chapman worked with me hand in hand getting me in my new truck. Jimmy has stayed in touch checking in on me and making sure the process was a smooth as possible. I highly recommend anyone shopping for a new or used vehicle go to Chapman of Egg Harbor.
Wonderful experience at Chapman...All employees were fair, helpful, and honest. I would recommend Chapman to anyone.
Great place to buy a vehicle. Prices are fair. I definitely recommend. Tim was great.
Very positive experience! No aggressive sales tactics very fair price. Our salesman was wonderful. Will recommend
Friendly professional staff, good value also. Very convenient, works well with my schedule. Thanks Chatman.
Very receptive and attentive to my needs and request. Will definitely go back in the future. Thanks Joe Chapman
Great service and very nice people! Very honest and upfront with financing and great pricing! Would definitely recommend to others!
Negotiated over the phone. In and out when arrived at the dealership. Quick and easy process and paid exactly what I wanted to pay for the vehicle. Very satisfied.
Chapman Ford is the best. Their Service Department rates a 10 by me. Raymond and Tracie are very professional, courteous and extremely helpful. 👍
I was in and out very efficiently. They took pride in working with my schedule great job.
Great service as always though cost of service more than the “usually expected increase “. But to be expected since the “mother lode “ for profit for a dealer is the service department.
My service writer Traci Maligliaccio was awesome kept me informed on how my vehicle was coming..
Have purchased several vehicles here and it is always a good experience and that means alot these days.
Very professional and great customer Service. Kept me informed during progress of my service. Explained additional repairs needed.
Service was done and completed by the time frame I was given. Tracie explained all that was coplete and was very professional and pleasant.
Chapman provides a great leasing experience. My salesman Alphonzo was great to work with and made the transaction quick and painless.
Everyone was very kind and helpful with me trading in my vehicle and getting a new one. Thank you for all your help
Great service, with a friendly atmosphere. Never have any issues with having my vehicle service here.
Very responsive to customer needs, Staff are very friendly and personable. Jackie Whitehead was my salesperson and was very knowledgeable about their products.
6 hrs at dealership to replace window pillars and discovered they were wrong ones.No follow up from Trajah Cooper the entire 6 hours. VERY unsatisfacory! Incorrect license tag recorded on invoice. Very poor service call with smeared, blacked-out areas on unreadable inspection report - very unprofessional!
I had an amazing experience buying my 2022 Ford F-150 from Chapman Ford of EHT! Rayna was fantastic—no pressure, extremely helpful, and made the whole process smooth and stress-free. If you’re looking for a great salesperson who truly cares, I highly recommend Rayna!
I buy cars a lot.
This was the best ever experience.
I’m 71 years old. Our salesman is absolutely second to none.. Tahz knows the products, listens, works to do all he can for his customers.
We Bought a brand new Mazda on
Saturday Jan. 25, 2025. Then went back and
Bought a brand new Ford Bronco on
Feb. 4, 2025.
The mangers were all awesome. Inspected both cars complete before they let us go.. inside and out. Tahz Took all the time needed to explain both cars top to bottom.
Have never seen this much attention to customer
Satisfaction ever. Highly recommended everyone ... Read More DealerRater - Feb 6, 2025
Every one was pleasant and helpful. I wish the service was in the shorter time frame. I was without car from 8.00am to 5.00 pm.
Ray M - service rep - actually listens to what needs to be done and keeps customer informed.
Always accommodating, helpful and friendly. Would not go anywhere else to purchase a vehicle, except Chapman
From the moment my wife and I walked in every person we encountered was welcoming and knowledgeable through out the whole experience. Thank you Chapman
Rob Jakos is wonderful, he knows his business. He was kind, courteous, and knowledgeable. He got me out in the time he originally quoted!
Excellent customer service. Rob was very helpful and answered all of my questions and concerns about my vehicle. Repairs were performed in a timely manner and he was always in communication with me keeping me updated.
Awesome customer service! not long wait time. They assist you with all your vehicles needs!
Had a pleasant experience getting new tires and an oil change. My service advisor also notified me that my front brakes did not need replacing, as I had previously thought so they saved me some money there.
Always a first class experience at Chapman for both sales and service with timely and consistent customer service from all the staff
The recall was taken care of very quickly. I wish I had known how quickly so I would have waited instead of paying for a Lyft both ways.
I always appreciate the professionalism, they explained everything Ray McDonald and the staff are great.
The Chapman Ford service department has been excellent. I believe the main reason for me is Ray McDonald has been very good providing excellent communication and updating me on every aspect of the service needs. Ray is a great asset to Chapman Ford. Thank you Michael P Simone
The technicians really know their stuff. Nice waiting area for the long time it takes to finish the whole visit.
Rayna Holman is their best sales person. She is very knowledgeable about the cars and she is very confident and courteous. She was a pleasure to work with.
From sales to service Chapman Ford in Egg Harbor Township provides extraordinary experience. Thank You
Very well organized /efficient operation. Good communication thru text and phone calls (eg confirming appointment, status of repair, video from technician explaining work performed.
What I had done was done well. I felt that 21 text messages from start to finish was excessive. I also felt that $138 for an oil change and tire rotation was too pricey.
Very professional, and straightforward. I would do business with them again. Great staff and GM.
Recently brought my Mach E in for a recall. They were not very helpful in diagnosing additional issues. I ended up having to figure out and let them know. A short call to ford and google search and I avoided their $180+ diagnosis fee. I will stick to Causeway in Manahawkin.
My experience was that Everything felt very smooth was done easy and efficient. Thank you
Great place to do business, Ty and Ed were great as well as anyone else I met during my time.
My car was in there for a week. I was not kept updated. Not unless I called except for the last day. Also when I took my car the first day I was not aware that I had to schedule a loaner. I was told she was checking with management. Two hours later she said they would be done soon. Another hour later I’m getting a loaner. I wouldn’t recommend this service department at all.
The video is very helpful. It helps me understand the maintenance of my vehicle which is important to me.
Always polite , great service.. writer was very good. Buy all my cars from Jackie and Donald. Will miss Bill Kassner when he retires.
Service was great! The customer service tech named Ty was very professional, knowledgeable and friendly. She represents Chapman Ford in the best way. She deserves the highest recognition.
Rayna and Alex were so nice, accommodating and quick:) I would refer anyone to Chapman!
Thanks to Donald Hood I’m still with Chapman I will leave another comment after my problem is solved..
Such a great experience! Helped me every step of the way to get exactly what I wanted! So happy!
Well I believe it's good service Pleasant people nice choice of vehicles but so much paperwork takes a long time to finish the deal
Very reliable. Pricing bead fair. Car was completed in a timely manner. I will return for service.
Rob was very kind, he explained everything related to the process of my car, all the staff was very friendly
Service advisor excellent and explained work to be done. In and out in a timely manner.
Very knowledgeable service writers and mechanics. Always great service. That's why I keep going back whenever I need to have my Lincoln serviced. Always very pleased.
Excellent service! Was in from out of town and needed battery replaced and they worked us in quickly and at a great price. Highly recommended
Excellent service I will recommend Chapman Ford and you have to see Rob at the service desk
I love Chapman Ford They work with you to get you in what you want !!! I recommend Erica She really helps you and I’m very Happy with my car
Used car manager stands outside and unprofessionally smokes giant clouds of smoke next to the front entrance. Then he stands behind a counter and lies to you about what numbers are on his screen for your trade. He will state there is many things wrong with your car. Look him in the face and ask him what is wrong with your car and you will get no response.
Manager Donald that sits behind the counter all weekend. He calls you tells you the numbers over the phone then he starts playing games and lying when you get there in person. ... Read More DealerRater - Oct 2, 2024
Great service and prompt service. Service rep, Ray, was efficient and very helpful. Thanks for everything
Exceptional work. Appointment was on time,and not a long wait. Everyone was very nice and friendly
Service group is great . Very communicative and fixed all of my issues. Would recommend to anyone.
Purchased new 2023 Lincoln Corsair. After multiple attempts to connect, it went in for service. Car was picked up on TH 9/12 and returned 9 days later on 9/21 without any repair because they said the replacement part did not come in. Service department said they would contact me when the part came in to reschedule. Still waiting......
I have purchased serval vehicles and have all my service done there. All great experiences.
Great service at service counter, Ray was very helpful and answered all my questions and took my truck back for service. Also video text was very informative during service.
They were very professional and I will recommend anyone to get the call service at this dealership
They are always going the extra mile make your experience better. They called me with updates and to make sure I understood what they were doing
Great service. Great staff. I am always pleased with the work done on my vehicle.
ROB ALWAYS TAKES GOOD CARE OF ME EVERY TIME I VISIT THE SERVICE DEPARTMENT. HE'S ALWAYS VERY INFORMATIVE & HELPFUL!!
Staff was courteous and helpful and did what they said they were going to do and gave my vehicle back shiny and clean
Traci was super helpful and friendly for my service appointment. Chapman fixed my car in record time and I will be going back again for all my service needs.
Great staff and easy to work with. Mechanics are efficient and Rob the Service Mgr. is excellent
Jackie is the best salesperson ever! I buy all my cars from her! Great service!