Customer Testimonials
Great place to buy a vehicle. Prices are fair. I definitely recommend. Tim was great.
Very positive experience! No aggressive sales tactics very fair price. Our salesman was wonderful. Will recommend
Friendly professional staff, good value also. Very convenient, works well with my schedule. Thanks Chatman.
Very receptive and attentive to my needs and request. Will definitely go back in the future. Thanks Joe Chapman
Great service and very nice people! Very honest and upfront with financing and great pricing! Would definitely recommend to others!
Negotiated over the phone. In and out when arrived at the dealership. Quick and easy process and paid exactly what I wanted to pay for the vehicle. Very satisfied.
Chapman Ford is the best. Their Service Department rates a 10 by me. Raymond and Tracie are very professional, courteous and extremely helpful. 👍
I was in and out very efficiently. They took pride in working with my schedule great job.
Great service as always though cost of service more than the “usually expected increase “. But to be expected since the “mother lode “ for profit for a dealer is the service department.
My service writer Traci Maligliaccio was awesome kept me informed on how my vehicle was coming..
Have purchased several vehicles here and it is always a good experience and that means alot these days.
Very professional and great customer Service. Kept me informed during progress of my service. Explained additional repairs needed.
Service was done and completed by the time frame I was given. Tracie explained all that was coplete and was very professional and pleasant.
Chapman provides a great leasing experience. My salesman Alphonzo was great to work with and made the transaction quick and painless.
Everyone was very kind and helpful with me trading in my vehicle and getting a new one. Thank you for all your help
Great service, with a friendly atmosphere. Never have any issues with having my vehicle service here.
My service advisor Ty was phenomenal! Excellent communication throughout and quite possibly the best service experience I’ve ever had. She also got me out of a rental and into a dealer loaner I loved which could very well cause a purchase in the near future.
Very responsive to customer needs, Staff are very friendly and personable. Jackie Whitehead was my salesperson and was very knowledgeable about their products.
6 hrs at dealership to replace window pillars and discovered they were wrong ones.No follow up from Trajah Cooper the entire 6 hours. VERY unsatisfacory! Incorrect license tag recorded on invoice. Very poor service call with smeared, blacked-out areas on unreadable inspection report - very unprofessional!
I had an amazing experience buying my 2022 Ford F-150 from Chapman Ford of EHT! Rayna was fantastic—no pressure, extremely helpful, and made the whole process smooth and stress-free. If you’re looking for a great salesperson who truly cares, I highly recommend Rayna!
I buy cars a lot. This was the best ever experience. I’m 71 years old. Our salesman is absolutely second to none.. Tahz knows the products, listens, works to do all he can for his customers. We Bought a brand new Mazda on Saturday Jan. 25, 2025. Then went back and Bought a brand new Ford Bronco on Feb. 4, 2025. The mangers were all awesome. Inspected both cars complete before they let us go.. inside and out. Tahz Took all the time needed to explain both cars top to bottom. Have never seen this much attention to customer Satisfaction ever. Highly recommended everyone ...
Every one was pleasant and helpful. I wish the service was in the shorter time frame. I was without car from 8.00am to 5.00 pm.
Ray M - service rep - actually listens to what needs to be done and keeps customer informed.
Always accommodating, helpful and friendly. Would not go anywhere else to purchase a vehicle, except Chapman
From the moment my wife and I walked in every person we encountered was welcoming and knowledgeable through out the whole experience. Thank you Chapman
Rob Jakos is wonderful, he knows his business. He was kind, courteous, and knowledgeable. He got me out in the time he originally quoted!
Excellent customer service. Rob was very helpful and answered all of my questions and concerns about my vehicle. Repairs were performed in a timely manner and he was always in communication with me keeping me updated.
Awesome customer service! not long wait time. They assist you with all your vehicles needs!
Had a pleasant experience getting new tires and an oil change. My service advisor also notified me that my front brakes did not need replacing, as I had previously thought so they saved me some money there.
Always a first class experience at Chapman for both sales and service with timely and consistent customer service from all the staff
The recall was taken care of very quickly. I wish I had known how quickly so I would have waited instead of paying for a Lyft both ways.
I always appreciate the professionalism, they explained everything Ray McDonald and the staff are great.
The Chapman Ford service department has been excellent. I believe the main reason for me is Ray McDonald has been very good providing excellent communication and updating me on every aspect of the service needs. Ray is a great asset to Chapman Ford. Thank you Michael P Simone
The technicians really know their stuff. Nice waiting area for the long time it takes to finish the whole visit.
Rayna Holman is their best sales person. She is very knowledgeable about the cars and she is very confident and courteous. She was a pleasure to work with.
From sales to service Chapman Ford in Egg Harbor Township provides extraordinary experience. Thank You
Very well organized /efficient operation. Good communication thru text and phone calls (eg confirming appointment, status of repair, video from technician explaining work performed.
What I had done was done well. I felt that 21 text messages from start to finish was excessive. I also felt that $138 for an oil change and tire rotation was too pricey.
Very professional, and straightforward. I would do business with them again. Great staff and GM.
Recently brought my Mach E in for a recall. They were not very helpful in diagnosing additional issues. I ended up having to figure out and let them know. A short call to ford and google search and I avoided their $180+ diagnosis fee. I will stick to Causeway in Manahawkin.
My experience was that Everything felt very smooth was done easy and efficient. Thank you
Aj and Keith were very very very very very very very very helpful. Thank you
Great place to do business, Ty and Ed were great as well as anyone else I met during my time.
My car was in there for a week. I was not kept updated. Not unless I called except for the last day. Also when I took my car the first day I was not aware that I had to schedule a loaner. I was told she was checking with management. Two hours later she said they would be done soon. Another hour later I’m getting a loaner. I wouldn’t recommend this service department at all.
The video is very helpful. It helps me understand the maintenance of my vehicle which is important to me.
Always polite , great service.. writer was very good. Buy all my cars from Jackie and Donald. Will miss Bill Kassner when he retires.
Service was great! The customer service tech named Ty was very professional, knowledgeable and friendly. She represents Chapman Ford in the best way. She deserves the highest recognition.
Rayna and Alex were so nice, accommodating and quick:) I would refer anyone to Chapman!
Thanks to Donald Hood I’m still with Chapman I will leave another comment after my problem is solved..
Such a great experience! Helped me every step of the way to get exactly what I wanted! So happy!
Well I believe it's good service Pleasant people nice choice of vehicles but so much paperwork takes a long time to finish the deal
Very reliable. Pricing bead fair. Car was completed in a timely manner. I will return for service.
Great service and a great staff. Always satisfied with the work done on my vehicle.
Rob was very kind, he explained everything related to the process of my car, all the staff was very friendly
Service advisor excellent and explained work to be done. In and out in a timely manner.
Very knowledgeable service writers and mechanics. Always great service. That's why I keep going back whenever I need to have my Lincoln serviced. Always very pleased.
Excellent service! Was in from out of town and needed battery replaced and they worked us in quickly and at a great price. Highly recommended
Excellent service I will recommend Chapman Ford and you have to see Rob at the service desk
I love Chapman Ford They work with you to get you in what you want !!! I recommend Erica She really helps you and I’m very Happy with my car
Used car manager stands outside and unprofessionally smokes giant clouds of smoke next to the front entrance. Then he stands behind a counter and lies to you about what numbers are on his screen for your trade. He will state there is many things wrong with your car. Look him in the face and ask him what is wrong with your car and you will get no response. Manager Donald that sits behind the counter all weekend. He calls you tells you the numbers over the phone then he starts playing games and lying when you get there in person. ...
Great service and prompt service. Service rep, Ray, was efficient and very helpful. Thanks for everything
Exceptional work. Appointment was on time,and not a long wait. Everyone was very nice and friendly
Service group is great . Very communicative and fixed all of my issues. Would recommend to anyone.
Purchased new 2023 Lincoln Corsair. After multiple attempts to connect, it went in for service. Car was picked up on TH 9/12 and returned 9 days later on 9/21 without any repair because they said the replacement part did not come in. Service department said they would contact me when the part came in to reschedule. Still waiting......
I have purchased serval vehicles and have all my service done there. All great experiences.
Great service at service counter, Ray was very helpful and answered all my questions and took my truck back for service. Also video text was very informative during service.
They were very professional and I will recommend anyone to get the call service at this dealership
They are always going the extra mile make your experience better. They called me with updates and to make sure I understood what they were doing
Great service. Great staff. I am always pleased with the work done on my vehicle.
ROB ALWAYS TAKES GOOD CARE OF ME EVERY TIME I VISIT THE SERVICE DEPARTMENT. HE'S ALWAYS VERY INFORMATIVE & HELPFUL!!
Staff was courteous and helpful and did what they said they were going to do and gave my vehicle back shiny and clean
Traci was super helpful and friendly for my service appointment. Chapman fixed my car in record time and I will be going back again for all my service needs.
Great staff and easy to work with. Mechanics are efficient and Rob the Service Mgr. is excellent
Jackie is the best salesperson ever! I buy all my cars from her! Great service!
Advisor was great. Process was simple and straight forward. Work was done timely and everyone was pleasant
The entire process was well thought out and efficient. Everyone I came in contact with, was very polite and friendly.
Great service. Worker was on time explained the whole process thoroughly. He even helped restart my ford pass app
They did a great job at diagnosing the problem, gave a good estimate, and promptly obtained the parts and repaired my vehicle.
Was accomodated right away and ty cooper was the best. The service went smoothly, no issues
Took two trips to get problem resolved Had made an appointment three prior and they did not have the correct parts Finally got the correct parts and resolved the recall
Prompt and courteous service Knowledgeable service staff Completed recall service; second one In progress. Loaner car available
Very nice people and very easy to deal with. Would recommend them to anyone looking for a new car.
The technician was professional, and very knowledgeable. He arrived early and explained what he was doing this visit. I appreciate not driving to the dealership and waiting for the work to be done. Great idea. Mike Coster
My experience was very positive. I was informed about everything that my car needed, and it was done in a very timely fashion. The cost was competitive and I felt well cared for.
Very professional yet personable . Very knowledgable . Overall I had a Great experience..I would definitely recommend them .
Good dealership to work with. Very helpful maintenance team. They do not push for unnecessary work.
My truck got towing into the dealership. It took them 3 weeks to be able to get it in the shop to be fixed. Other than the wait time the dealership was terrific. I got a diagnosis from the tech with video included showing the issue. Ty the service rep was very responsive, prompt and professional.
Easy and professional. Best you could ask for from a service provider. Ty was friendly and helpful
I have owned 4 Ford vehicles & will continue to be an owner!!! Great truck builder.
I have had my car service a few times and everyone has been very helpful, and I like the video update they send during my service.
Service Rep was very pleasant and answered my questions. Looked up cost of my first oil change when the time comes. I will return there for all my service needs
Very accommodating , friendly staff, tired to help the best they could. Would highly recommend them
Chapman staff is very friendly and kept me informed of the progress of my repair. A great place to have your Ford serviced.
Always a pleasure when visiting and up front when telling you the diagnosis of the service on your vehicle and of the cost
Traci was great went over specifics on old truck with mechanic. I don’t know how she kept up with things every time I stopped in she was taking care of 3 customers at a time. Was really worried after having a transmission fluid leak. Traci let me talk to the mechanic directly who owned the same truck and who was changing my fluid and filters for me. In all I took the truck on a 60 mile road trip the day after they did the transmission service and felt good when starting my trip and all went well made it there ...
No pressure and easy to deal with. Antonio and Rayna were great to work with and I left happy with my purchase.
Rob, in service has always been very helpful, honest and informative. Prices were the going rate for all the local dealerships, but Chapman was convenient for me to drop my truck off for new tires and warranty issues.
Good, fast service. Comfortable place to wait. Highly recommend Chapman Ford Lincoln Mazda for your needs
Service was excellent employees are very knowledgeable and delivered on everything. They said they would do.
Fast and reliable service. The front desk agents are terrific and I don’t want to forgot the cashier! Definitely is my favourite dealership! 10 stars!